Customer proximity is not a matter of distance – but of attitude. And this is precisely the attitude that NOVAPOR has always embodied: listening, understanding, being present locally, and developing the best solution.
To better meet this demand, we launched our new [building/facility] at the beginning of March. NOVAPOR Rhein-Main sales office opened in Bieber-Waldhof, near Frankfurt. A strategic move – with a clear goal: be closer, react faster and advise better.
A location with reach – far beyond the Rhine-Main region
Even though the name "Rhine-Main" sounds regional, our area of operation doesn't end there. From Hanover to Lake Constance, from Saarbrücken to Görlitz: Our customers benefit from a strong field service team active throughout Germany – complemented by international support for Austria and Switzerland.
The new location is not an end in itself, but an operational lever for better customer service:
- faster response times
- more on-site appointments
- deeper insights into real-world applications
- better, because more practical, packaging solutions
The team: Experience meets material expertise
Jochen Schneider – 33 years of packaging expertise
With 33 years of experience in the packaging industry, Jochen Schneider brings impressive expertise – and you can feel it immediately. For five years He works at NOVAPOR and has developed around 700 customer-specific packaging solutions during this time.
What makes him special: He doesn't just think like a typical salesperson, he actively gets involved. Instead of just writing proposals, he actively supports the design department and develops technical solutions that actually work. His focus is on demanding industries such as medical technology, aerospace, defense, and measurement, laser, and control technology.
„Sales at our company is technical – and technology must always be solution-oriented,“ he says. It is precisely this attitude that makes him a strong partner for customers who don't want standard products, but rather tailor-made performance.
Mathias Bunderla – First-hand material expertise
Since Early 2026 Mathias Bunderla has joined the team in Bieber-Waldhof. With almost ten years of professional experience in a company specializing in PE sheet products, he brings a deep, practical understanding of the material.
He impresses with his ability to clearly and honestly evaluate materials, present well-founded alternatives, and provide truly practical advice to clients. He also manages clients in Austria and Switzerland and works closely with Mr. Schneider. He will gradually take over Mr. Schneider's responsibilities – a planned and smooth transition that provides security for both parties.
In conversation: Closeness, advice and real solutions
What is the goal of the new NOVAPOR Rhein-Main location?
„Our clear goal is to be even closer to our customers – not just geographically, but above all in terms of content and technology. We want to understand our customers' requirements even more precisely and provide them with targeted advice. Especially now, with so much changing in the packaging sector – keywords sustainability, regulations and traceability – we see ourselves as a competent and reliable partner,“ explains Jochen Schneider.
Why is personal, on-site consultation more important today than ever before?
„Of course, we are always available by phone or via Microsoft Teams. That’s good and important. But personal contact on-site makes a crucial difference. Only when you’re standing together with the actual product, holding the packaging in your hand and seeing how it really works in daily use, do you recognize many details that remain invisible on a screen,“ emphasizes Mathias Bunderla.
Jochen Schneider adds: "This is exactly how solutions emerge that truly fit – and don't just look good on paper."„
What distinguishes NOVAPOR from other providers in terms of customer service?
„We don’t see ourselves as a traditional supplier, but as a true solutions partner. This means: deep technical understanding, close coordination with our design and production departments, and a clear focus on an optimal solution – instead of presenting the customer with many alternatives,“ says Jochen Schneider.
„Our aim is not to offer something quickly, but to develop the right solution that works reliably in the long term,“ says Mathias Bunderla.
What will happen to the Rhine-Main region in 2026?
Mathias Bunderla adds: „We want to further expand the location and provide even more intensive and personal support to our customers. With our strong team behind us, we have the perfect foundation for this. The focus remains clear: creating proximity, delivering tailor-made solutions, and strengthening long-term partnerships.“
NOVAPOR Rhein-Main: More than just a location
The demands placed on packaging are currently changing noticeably: increasing regulatory hurdles regarding sustainability and traceability, ever more complex products, and significantly higher demands on protection and functionality. It is precisely in this phase that standard solutions are showing their limitations.
Digital communication is important and fast – but it cannot replace one thing: the customer's real view of the product, the feeling for the actual handling and the real stresses of everyday life.
Or as it used to be aptly said: "Business is done between people."„
That is precisely our aim at NOVAPOR Rhein-Main: to understand the local situation, to develop the best solution together with the customer and to deliver the right packaging – not a multitude of options, but one that really works.
The new location therefore represents more than just geographical proximity. It stands for a clear further development of our working methods: even closer collaboration with customers, stronger technical sales, and even faster implementation of customized solutions.